The jerseys were high quality. Everyone liked them. The staff communicated well though the ordering, manufacturing and shipping process.
If I had to make one suggestion, the shipping options and upsell options were not presented up front. Because I had to communicate pricing with each member of my team, I would have liked to know exactly what the upsells were in the begin of the process so I didn’t have to change the “price” that I told to my team mates.
Excellent customer service. I wanted to changed the colours of my chosn jersey once I saw what it looked like on the e mail confirm. This change was done easily and efficiently.
Quality of the Material - The chamois is A+. docking a point because some of the seems could've used more attention
Fit of product - overall fine. docking 2 points because sleeves are a bit short and the seems on the bib bump out and roll will extra material.
Process of ordering - Ordering process was straight forward. docking a point because the login was always giving me a hard time and often put my into the wrong country's version of the site.
Printing and coloring quality - overall it's fine, but just fine. this my have something to do we me never customizing a kit before, but the lettering in general was too small and not 100% on center/aligned. The seams around the edges also showed the underside in an inconsistent manner. The first item could be addressed by have a professional design make recommendations and pay closer attention to alignments before allowing the design to go through. Employee competence & knowledge - employees I spoke with were great, but again, someone should have assessed the design closer before approving.
Waiting time for owayo response to enquiries - everything moved quickly
Friendliness - no complaints
Price to quality ratio - The price is that of a typical high end kit. What we get is a customized middle range kit. fair deal in general, but with the issues listed in other areas, this is a tad high.
Ordering procedure - docked a point for reasons already mentioned (issues with login, and lack of designer suggestions)
This product absolutely exceeded my expectations! The design on the actual shirt looks just as good as online if not better, the fabrics are high quality, the mix of fabrics are perfect for MTB and the fit of shirt is perfect throughout the sizes I ordered. Service was fantastic! Replied quickly to all my emails, always nice and very helpful.
I must admit I was very skeptical going in based on the inexpensive price tag. Owayo blew my expectations away. Was shocked at the quality, the speed of delivery, and fit! This thing is sick. Highly recommended. Fast turnaround, responsive, and as promised.
Great set of Shirts and great service --- will use again
The communication throughout the whole ordering process was excellent.
The mask arrived pretty quickly
Top quality exceeded expectations. Just lacking in choice of logos and images in the design stages slightly. Extremely happy with the product and service. Exceptional service throughout the process
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