Service levels, as indicated above, are generally good and my requests are usually dealt with in a timely fashion and with the priority that they deserve.
The ordering procedure was a bit tedious. Found the design tool to be somewhat cumbersome and not as seamless as other custom clothing pieces I have ordered.
The process of ordering multiple steps and could be simplified.
During the order process I received several e-mails from the Owayo staff to help clear thing up for me. These were very helpful and professional.
Love working with Steffania. She is always helpful and assists with anything that is needed.
Excellent communication and service, very friendly and helpful
I was surprised at how quickly my emails were responded to and it was always clear communication.
Service was incredible. Edwin did an awesome job replying to my questions and concerns. Ordering was easy, and the 3D design maker was really awesome. Will use again for next year!
Quick shipping - very good customer service, ordered an item from a previous over from over a year ago. Still had all of our colours and designs stored. Quick responses via email.
I have worked with Edwin on previous orders and he is outstanding. Very responsive to requestes and his a attention to detail is second to none. This level of customer service is hard to come by these days.
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